Intel® Product Compatibility Tool: Help/FAQ

What is the purpose of the Product Compatibility Tool?

This tool allows users to find compatible peripheral devices and software for a specific hardware device. When an Intel product such as an Intel® NUC Kit is selected, all compatible NUC peripheral devices and software are displayed for that device. The tool also allows users to find compatible board and processor combinations. If the Desktop and Workstation Processors or Motherboards products are selected, a list of compatible processor or boards is displayed.

How is compatibility determined?

Compatibility is determined based on testing, either by Intel, by the manufacturer of the peripheral device, or by 3rd party testers. The tool also displays peripherals reported as compatible by Intel product owners.

Results Type in the compatibility tool will be one of the following:

Results Type	Explanation
Intel Validated	Intel uses samples of publicly available hardware peripherals to see if Intel products achieved a high level of compatibility. The test results provide a sample of system functionality. Peripheral manufacturer changes can affect operation of their products with Intel® products. Intel does not retest the systems when any part of the test hardware or its configuration changes—for example, drivers, BIOS/firmware revisions. Successful test results do not guarantee compatibility with other hardware. System integrators should continually verify compatibility of specific peripherals.
Manufacturer Validated	Device manufacturers test their devices with Intel products and provide the test results to Intel, to be included in this Compatibility Tool.
3^rd Party Validated	3^rd party test houses may test peripheral devices for compatibility with Intel products and provide the test results to Intel, to be included in this Compatibility Tool.
Customer Reported	Devices and software that have been reported by Intel product owners to be compatible with their particular hardware configuration. Intel has not validated these devices or software applications to confirm compatibility.
Incompatible	Devices that have been identified as incompatible either by Intel testing or by product owners. These are usually accompanied by a note explaining the nature of the incompatibility.

In the case of Desktop and Workstation Processors and Motherboards, the compatibility results are determined based on the following matching attributes:
1. Core Codename (Sandy Bridge, Haswell etc)
2. Chipset (H360, Z360 etc)
3. Wattage - If the board is 95 watts, the processor must also be 95 watts or less.
4. Socket (LGA1151, LGA2066 etc)
If all items match, then the products are considered compatible. With core and chipset, its possible that a processor or board supports more than one.

How do I report compatibility issues?

To report a compatibility problem between a peripheral device and an Intel product, please contact Intel Customer Support.

What if my product is not listed here?

This tool contains compatible peripheral and software information for products starting in July 2017. If you have an Intel product that is not listed in this tool, it may be a previously discontinued product or compatibility data is not available. Products are added to this tool when they begin shipping. Desktop Processor and Board information is retained for 10 years from launch for products starting in 2009. Workstation Processor and Board information is retained for 10 years from launch for products starting in 2020.

Intel® Server Board Additional Information

For Intel® Server boards, the tool shows server chassis and operating systems that are compatible with the Intel® Server Board Family. Other peripheral devices, components and software that are compatible with Intel® Server Boards are not available in the tool at this time.

OS Testing Type Detailed Description
Compatibility and Stress	Intel supports you for issues involving installation or functionality of the Intel® Server Board for the operating systems listed above, regardless if adapters and peripherals were tested under the operating system.
Basic installation and compatibility	Intel provides support and tests the following operating system drivers for each of the Intel® Server Board integrated controllers, when the controller vendor provides a driver on request.
Basic installation	Intel does not provide any technical support to open-source operating systems. If you encounter any technical problem or difficulty in installation or usage of any open-source software, seek support from the corresponding open-source operating system community.

What does “Add in Graphics Card Required” mean?

For Desktop and Workstation Processors and Boards, Add-in Graphics Card Required means that the combination of motherboard and processor do not support on-chip or on-board graphics and an add-in graphic card is required. Some motherboards do not have a video connector and some processors do not have on-chip graphics. In either case, the user would need to purchase an add-in graphics card to have video output.

Additional Help

For Processor information not listed in this tool, go to ARK: https://ark.intel.com/
For Intel board information not listed in this tool, go to: https://www.intel.com/support/motherboards/desktop/sb/CS-023522.htm
For Server product information go to: https://serverconfigurator.intel.com